Help
Most people who land here have one of five questions. Pick the one that matches yours.
Using the service
The wizard, the letter, the certified-mail step, and what happens after delivery — start here.
What USPS Certified Mail does, why it carries weight with landlords, and what proof you get.
How we compute your state's deadline from your move-out date, and what 'past deadline' means.
The optional add-on packet you'd hand to a small-claims court or an attorney — what's inside.
If your landlord doesn't respond to the first letter, what we send next and when.
Cancel before we mail. Automatic refunds when a letter can't be delivered. What happens if your landlord pays first.
Account & legal
Can't find what you're looking for? Email hi@securitydepositback.com — we read every message.